5 Star Exceptional Quality Audits.
My Homecare West Kent achieved a 5 Star “Exceptional” rating in their My Homecare Quality Audit recently. The My Homecare Compliance Team were particularly impressed with the quality systems that were in place and the comprehensive record keeping. They were also happy with the standard of training that the team were providing their staff.
What is a Quality Audit?
As part of the My Homecare our experts provide an internal audit and accreditation service to our My Homecare branches. Under our Star Quality Rating, individual branches get assessed by members of our experienced Head Office team. We undertake these assessments at a minimum every year. We measure the service on 40 performance indicators, which includes the quality of the care they provide to their clients and how your business is developing. These audits keep our branches upto date with latest changes in legislation, it ensures the level of care they are providing is to an excellent standard and keeps branches on the right track maintaining an effective and ethical service and business going forward.